In the past few weeks, we’ve performed several hundred air conditioning repairs in Lansdale, North Wales, Doylestown, Ambler, Warrington and Chalfont. The following is a note that we received from a new customer in who needed an air conditioner repair in Lansdale, PA:
Dear Mr. Carney,
I just wanted to take a moment to write to you and share a recent experience with your company. Two weeks ago, our air conditioner stopped working a couple of hours before we were about to have over 50 people over for my 4 year old daughter’s birthday party!
I tried calling several air conditioning repair companies in the Lansdale area and no one was able to help, most didn’t even answer their phones. It was hotter inside my house than outside so I went outside to make phone calls to every company I could find in the phone book when I noticed one of your trucks and yard signs at my neighbor’s house a few doors down.
I walked over to get the phone number and as I approached the sign, one of your men was walking to his truck. I explained my situation to him and asked him if he could come over when he was done and look at our air conditioner. He explained that he worked on air conditioner replacements and that he did not have repair parts on his truck, but he offered to take a minute to call your office and see if you could help. When he hung up, he told me to call your office and ask for Lisa and that she would “make it happen”! I was so relieved! I called your office and asked for Lisa. As promised, she was expecting my call and assured me that she would get a repair man to my home as soon as she could.
About an hour later, your air conditioning service man, Jim arrived at our home – at this point, I was really worried and almost in a panic. He assured me that he would do everything he could to get it working and asked me a few questions about when it stopped working and if I had noticed any patterns or noises from the system before it broke. After that he went to work, back and forth from the basement to the outside unit. About 45 minutes later, he got it working again and we had cold air coming from the vents! It took a little while for the house to get cool again, but everyone was comfortable and the birthday party was a big hit!
Thank you so much for having such great people in your company, everyone that I talked to was so friendly and accommodating and they did everything they could to help.
We know that we need to get a new air conditioner soon, and we’ll definitely be calling Carney to replace it – my neighbors are so happy with the new one you just installed in their home.
Thank you again and please pass along my thanks to Lisa, Jim and the replacement technician that made the phone call for me in the first place – they were all great!
-Michelle S, Lansdale, PA